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Operations
Robert Spector

Amazon.com Adds Bricks to Its Bag of Tricks

…an Amazon strategy that applies, in the words of a company press release, “20 years of online bookselling experience that integrates the benefits of offline and online bookshopping.” Bucking Online…

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Technology
George Shaw

Retail Playbooks to Win

Winning sports teams have great playbooks. In the age of AI, coaches and teams have access to immense amounts of data, from discovering key insights on plays to understanding every…

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Management
Robin Lewis

Amazon Book Stores

…online customer reviews, the stores will be stocked from day-one with those books most preferred by consumers in each location. Also, as in the Seattle test, the books will be…

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Operations
David Merrefield

Amazon’s Role Reversal

…promoting the tactic of stocking the books customers are most likely seeking online. If a customer can’t find the books of choice, or doesn’t want to carry books around, orders…

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Experience
Robert Spector

Mom & Pop and Hope

…after 2005\’s Hurricane Katrina, Tom Lowenburg and his wife Judith Lafite re-opened Octavia Books. \”We did it because we thought that a bookstore is not just a Mom & Pop…

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